Subscription

ComplyDog is a self-service software subscription-based platform. We provide various plan options to choose from and you may proceed with a particular subscription plan that is suitable for your needs. For full details on our current pricing plans, please see our pricing page. Your chosen plan is billed on an annual basis, in the duration and amount based on the particular subscription plan chosen by you. You explicitly agree to pay the fees for the subscription plan opted by you through the ComplyDog platform and you authorize ComplyDog to charge the payment method you have on file in your account settings.

Credit cards are processed via our third-party payment provider: Stripe. ComplyDog does not store any sensitive payment information and is not liable for any unauthorized use, fraud, payment refunds, lost amount, etc.

Refunds

We want our customers to be satisfied with our product, and that's why we offer a simple and comprehensive refund policy. If you have purchased an annual subscription to our SaaS product and are not completely satisfied, you can request a refund within 30 days of the initial charge.

To request a refund, simply send an email to [email protected], and we will process your refund as soon as possible. Please note that refunds will be issued to the original payment method used for the purchase.

Refunds may take 5-10 days to show up in your bank or credit card account.

After the 30-day period, we are unable to issue refunds for any reason. However, you can still cancel your subscription at any time and continue to use the product until the end of the subscription term.

If you have any questions about our refund policy or need assistance with your refund request, please don't hesitate to contact us at [email protected]. We're always here to help.

Delinquent payments

We may terminate your ComplyDog account and subscription if the membership is not paid for in a timely manner. We may use a third-party service provider such as ProfitWell to provide notices of delinquent payments.